Company Policy

All deliveries are performed by third-party carriers and/or JC Marble.

Conditions

Due to the variable nature of shipping, we strongly recommend that customers DO NOT schedule a countertop installer until after receiving your custom order and ensuring it arrives accurately and undamaged. Manufacturing times, unpredictable weather, changes in supply-demand conditions and replacement shipping for damaged items are some examples of what could possibly cause a delay in your order. Chalice Kitchen & Bath is not liable for failure to meet any scheduled install dates due to delivery delays. All projected delivery dates are approximates and not guarantees.

Handling Charges

A handling charge will be added to your account for the cost of packing and preparing orders for shipment. This fee is calculated as a percentage of the shipping rate.

Lead Times & Availability

PLEASE NOTE:  Do NOT schedule contractor work until you have received and inspected your products. Please wait until you’ve received your countertop before scheduling installation. Chalice Kitchen & Bath will not reimburse contractor/ installer hours incurred due to the product not arriving in time for work scheduled before delivery. You will receive an email notification when your order has been picked up by the carrier. Expedited shipping is not offered due to the weight and fragile nature of custom countertops. Lead times may also vary due to the demand for our products and availability of third-party carriers. At the time of purchase, an estimated delivery date may be provided, but is still not a guarantee of arrival time. All fulfillments are subject to change.

Sample Orders

Samples may take 7 to 14 days to arrive.

Delivery

You may be contacted by a carrier regarding the arrangement of your delivery services. Status Updates may be communicated through automated phone call, email and/or text message.

Standard Delivery is curbside, meaning the product will be left close to your curb. Standard Delivery does not mean the product will be carried into your garage, inside the home, or around back of the property.  Anything closer than the curb is at the driver’s discretion. However, it is solely the customer’s responsibility to arrange for the countertop to be moved from the curb into their home or jobsite in a reasonable amount of time.

If your delivery site has one or more of the following conditions listed below, please contact our Customer Care team within 24 hours of placing your order by emailing CKITCHENANDBATHS@GMAIL.COM:

• Location is an apartment complex or high rise
• Location is on the 2nd floor or higher of a building
• Semi-trailer access is prohibited or impossible
• No adequate turnaround for a semi-trailer
• Low hanging power lines and/or trees obstruct access

PLEASE NOTE: We are currently only delivering within 500 miles of Asheboro, NC. Check back periodically for updates regarding our plans for expanding our service area.

The customer is solely responsible for inspecting the condition and entirety of the shipment. Any discrepancies regarding damaged, missing or incorrect product must be reported to Chalice Kitchen & Bath by calling (919) 316-0961 within 24 hours of delivery.

If possible, please have the driver note discrepancies or damage in an effort to expedite claims. Please review our Damages Policy for more information.

Once delivered, it is also the customer’s responsibility to protect the counter. Chalice Kitchen & Bath is not responsible for damage incurred as a result of not moving the counter to a secure and adequately climatized area. Quartz products need to be moved inside to avoid any issues with inclement weather that can cause damage. Please store custom counters where you plan to install them.

Order Cancellation

Once a custom order has been placed, you have 24 hours to cancel. Once the 24-hour time period has passed, a cancellation cannot be processed and a refund will not be administered. Due to the nature of custom countertop orders, returns are not possible, but exchanges can be made in certain scenarios regarding damage or product error.

Any attempts at a return without following the procedure found in our return policy are subject to voiding the ability to be exchanged. Chalice Kitchen & Bath is not liable for additional freight fees incurred by the customer due to the return and/or redelivery of the counter, including, but not limited to, refusal because:

• Attempting to cancel after 24 hours
• Not being home on day of delivery
• A clear and safe area for delivery was not available
• Did not secure access for the driver into your community at time of delivery

Attempting to return the shipment upon delivery